Terms and Conditions

These Terms and Conditions apply to all offers, agreements, and services provided by Impulso, unless explicitly agreed otherwise in writing.

Any purchasing or general terms of the client are explicitly rejected.

1. Services

Impulso provides consultancy, advisory, and training services in the field of Modern Workplace, Identity, and Security. Unless explicitly agreed otherwise, services are provided on a best-effort basis (obligation of means, not result).

2. Rates and payment

All rates are exclusive of VAT unless stated otherwise. Invoices must be paid within [e.g. 14 days] of the invoice date. In case of late payment, statutory commercial interest and collection costs may apply.

3. Intellectual property

All intellectual property rights related to documentation, training materials, scripts, templates, and other deliverables remain with Impulso, unless agreed otherwise in writing. The client receives a non-exclusive right to use such materials for internal purposes.

4. Liability

To the extent permitted by law, Impulso’s liability is limited to the amount paid by the client for the relevant services, or the amount covered by liability insurance, if applicable. Indirect damages (including consequential loss, lost profits, or business interruption) are excluded.

5. Force majeure

Impulso is not liable for failure to perform obligations due to circumstances beyond reasonable control, including outages, third‑party failures, or force majeure events.

6. Governing law

All agreements and disputes are governed by Dutch law. Disputes shall be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise.